- How to put in contact lenses?
Step 1: After you get the lenses, please do not put on them immediately. The liquid in the package is saline and disinfectant, and it will irritate your eyes. Please put the lenses in the contact lens care solution about 6-8 hours before you wear them.
Step 2: Take the lens out from the packet gently after washing and drying your hands. Then make sure you are holding the correct side of the lens.
Step 3: Hold up your upper eyelid and pull down your lower lid, then use the index finger to gently place the lens.
Step 4: Look up and down, left and right after putting the lens in so that it will settle into place, then close your eye in a while.
Step 5: Do again for the other eye through simple steps!
- How to remove contact lenses?
Step 4: Look up and slide the lens down gently so that the lens will be kept in your eye, then pinch it off onto a finger. Do it again for the other eye.
Do your lenses come with a prescription?
Yes! Some of them are available with a prescription, you can check the item information such as title and description. If you have normal eyesight or you simply need decoration, choose -0.00. And we are sorry that we have no + lenses to offer.
Consult your eye doctor to confirm the diopter counts before ordering.
- Why is the actual color different from that on the website?
Due to variable factors, such as light, camera lens filters, surrounding colors, original eye color/ eye shape/ makeup, etc, the color of the lenses may vary and look different. Such cases should be acceptable.
Please contact us within 24 hours after you have received your lenses if you have any doubt about your lenses. Please don’t forget to enclose the lens picture so that we can check for you.
- What to do when lenses irritate eyes?
Please soak your lenses in care solution which is exclusive for contact lenses for 24 hours, then rinse and scrub your lenses gently.
Check the two sides before wearing lenses to avoid uncomfortable experience, such as irritation, dry eyes，blurry vision, etc
- Safety information about wearing contact lenses.
- How to take care of contact lenses.
- Can I amend my order?
Yes, you can change the information before the order is shipped.
- When can I get the parcel?
Processing Time: Before shipping your order, normally we need 2-3 business days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the shipping time.
Shipping time: normally it will take 7-14 business days by expedited shipping method.
- Where is my order and How can I track?
All of the placed orders will be processed and dispatched within 1-2 business days. Some items with high prescription and shortage may experience possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
Get your tracking number through your own account or shipping confirmation email, and Track your Order HERE
- Can I exchange or return my order?
- Faulty Goods