Shipping Terms

●Where is the item coming from?
China

●Where do you ship and how much it cost?
We provide international FREE SHIPPING all over the world.

●How long my order will take to be delivered?
We hope to ensure that you receive your goods as soon as possible. The order will be processed within 1-2 working days after the order date and shipped the next day after processing. The normal delivery time is 7 -14 business days.
Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.

●Customs & Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

●How can I track my order?
A confirmation email, with tracking information, will sent to you once the item leaves our warehouse. 
Please contact us at freshgo@freshgo.store if you do not receive tracking confirmation within those days.

●Why I’m not able to track my order?
Please note that tracking information will be displayed 4-10 business days after being updated due to Customs.

●The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

●I ordered multiple items but I have only received one/some of them. Why? 
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages.  Please allow some time for all of your items to arrive.


●The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our at freshgo@freshgo.store for further assistance. We are not responsible for any stolen packages.

●Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

●Will I be charged with customs taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.